Quality Water Solutions, Inc.
Effective Date: April 9, 2025
This Privacy Policy describes how Quality Water Solutions, Inc. (“we,” “us,” or “our”) collects, uses, and shares personal information of our customers (“you” or “your”). We are committed to protecting your privacy and ensuring the security of your personal information.
1. Information We Collect
We collect the following types of personal information:
- Name: Your first and last name.
- Email Address: Your email address.
- Phone Number: Your phone number.
2. How We Collect Your Information
We collect your personal information in the following ways:
- Directly from you: When you contact us through our website, phone, email, or in person to inquire about our services, schedule appointments, or become a customer.
- Through our website forms: When you fill out contact forms, service request forms, or other forms on our website.
3. How We Use Your Information
We use your personal information for the following purposes:
- To provide our services: To schedule and perform water treatment services, communicate with you about your service appointments, and manage your account.
- To communicate with you: To respond to your inquiries, provide customer support, and send you important information related to your services.
- To send text messages (SMS): With your explicit consent, we may send you text messages for appointment reminders, service updates, special offers, and other relevant communications. You can opt-out of receiving text messages at any time (see Section 6).
- For internal operations: To improve our services, conduct data analysis, and for other internal business purposes.
4. How We Share Your Information
We may share your personal information with the following categories of recipients:
- Service providers: We may share your information with third-party service providers who assist us in providing our services, such as scheduling software providers or communication platforms. These providers are contractually obligated to protect your information.
- Legal requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
- Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. You will be notified of any such transfer.
We do not sell, rent, or trade your personal information to third parties for their direct marketing purposes.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
- Implementing technical safeguards, such as encryption and secure storage.
- Implementing administrative safeguards, such as employee training on data privacy and security practices.
- Implementing physical safeguards, such as secure access to our facilities and records.
However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
6. Your Choices and Rights
- Access and Correction: You have the right to access and request correction of the personal information we hold about you.
- Opt-out of Text Messages: For HELP, please call 309-682-2900. To op-out, reply STOP.
- Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing based on your consent before its withdrawal.
- Data Deletion: You may have the right to request the deletion of your personal information, subject to certain exceptions.
To exercise any of these rights, please contact us using the contact information provided below. We may require you to verify your identity before processing your request.
7. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including providing our services, complying with legal obligations, resolving disputes, and enforcing our agreements.
8. Children’s Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you believe that we have collected personal information from a child under 16, please contact us immediately, and we will take steps to delete such information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website or through other appropriate communication channels. The “Effective Date” at the top of this policy indicates when it was last revised. Your continued use of our services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at (309) 682-2900 or email us at info@ecowateril.com.